List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine customer needs and product expectations. | 1.1 Discuss and clarify function and quantity of floristry products to be designed. 1.2 Identify any operational constraints for display or use of floristry products. 1.3 Determine specific customer preferences for colour, style and flower and plant materials. 1.4 Determine customer budget and define parameters. 1.5 Contribute ideas to enhance customer proposal. 1.6 Agree on timeframes for presentation of designs. 1.7 Create records and notes to administer customer details and requirements. |
2. Adhere to design brief. | 2.1 Work within identified design specifications to generate, trial and evaluate customer designs. 2.2 Adapt designs within budgetary and operational constraints where customer brief is impractical. |
3. Liaise with customer to finalise design brief. | 3.1 Hold ongoing discussions about designs to satisfy customer product expectations. 3.2 Present creative ideas for floristry designs, accurately describe proposed design and use basic sketches and photographs as required. 3.3 Present and negotiate different creative options to enhance customer brief. 3.4 Seek and act on client feedback. 3.5 Negotiate final cost and details and obtain customer approval to proceed with construction of specific designs. 3.6 Ensure construction job specifications incorporate all details of finalised design brief. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
interpret initial customer briefs and liaise with customers to finalise design briefs for custom made floristry products of two types to be chosen from the following list:
arrangements for a party
religious celebration products
Mother’s Day gift
Valentine’s Day gift
birthday gift.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
different ways that floristry industry customers present initial briefs:
verbal
written
format, inclusions and terminology of typical written design briefs presented to florists
different methods for presenting floristry design ideas in response to a brief:
verbal
written
using basic sketches and photographs
key features of floristry products, themes and styles for:
parties
religious celebrations
mother’s day
valentine’s day
birthday gifts.
Skills must be demonstrated in a floristry industry sales and design environment. This can be:
an industry workplace
a simulated industry environment operated within a training organisation.
Assessment must ensure use of:
sketching materials and tools
cameras, which can include phone cameras
customer briefs on which to work, including product and style preferences, budgets and operational constraints for display or use of floristry products
customers with whom the individual can interact to discuss initial and evolving briefs; these can be:
paying customers in an industry workplace who are served by the individual during the assessment process or
people who participate in project activities, role plays or simulated activities, set up for the purpose of assessment, within a training organisation
assessment activities that allow the individual to work with commercial speed, timing and productivity to present design ideas within nominated deadlines.
Assessment of this unit of competency must be conducted by assessors who:
hold a qualification or Statement of Attainment in Floristry which covers the skills and knowledge requirements in this unit of competency or equivalent; and
have worked as a florist in the industry for at least three years where they have applied the skills and knowledge covered in this unit of competency or equivalent.